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Returns & Exchange


Return Policy

First email return request to us on support@threadbucketstudio.com.

Products can be returned within 7 days from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered).

Unfortunately we don't have return pickup service so you have to send the product from your side.

Please send the Product to our warehouse address mentioned below.

Return Your Package To:

Janasya

A-15/4, Beside Saibaba Temple,

Rd No 8, Udhna Udhyog Nagar,

Udhna, Surat, Gujarat 394210

Mobile :  75749 15544

If you receive an item that is damaged, defective or in error, we ask that you please contact our customer service department immediately at +91 75749 15544 or by email at support@threadbucketstudio.com.

 

Refund Policy

Your refund will be initiated by us within 3 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

Mode of Refund

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.

 


Cancellation Policy

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in easy step:

call us on our support Number +91 75749 15544

email us on support@threadbucketstudio.com

Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.

 

 

 

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