Returns & Exchange
All questions regarding returns and exchange on Janasya.
What is Janasya exchange Policy?Unfortunately we don’t support exchanges for now. However you can return the product and place another order on our website.
What is Janasya 7 days return Policy?Janasya offers you with a 7 day return guarantee in case the product is
- Wrong size
- Wrong color
- It differs from the product which you originally ordered
- Used or altered
- Physical damage to the product or the box
How do I return a product on Janasya?
- Firstly email return request to us on firstname.lastname@example.org.
- Your request to return an item is reviewed by Janasya.
- Once the request is approved we arrange with our partner courier company to pick up the product.
- In case if our reverse pickup service in not available at your specified address then you have send the product from your side and the charges will be reimbursed by us.
- Product once received back will be checked against your claim and after that only the process of refund is initiated.
How long would it take for me to receive the refund of the returned product?Once you return a product, your refund will be processed in 4 - 7 working days from the date of receipt of your returned product in the store depending on the payment mode you choose.
Please note that for COD orders refund would be credited via NEFT. The NEFT details had to be provided by the customer under the “My Account” section by edit profile in additional information on the website or you can email us email@example.com
Does Janasya pick up the product I want to return from my location?Yes, as long as your pick up address is the same as your delivery address.
Why was my return request declined?Your return request may be declined due to the flilowing reasons
- Original tags are removed from the product
- Product is stained, damaged or torn
- Product is used or washed
- Free products or accessories along with the original products are missing