Refund & Cancellation Policy
Returns on Janasya.com (The Return policy valid for orders in India Only)
- All products purchased on www.janasya.com can be returned within 7 days of the delivery date. If 7 days have gone by since the delivery of the product, unfortunately, we can’t offer you a refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To return your product, you can either self-ship the product or you opt for reverse pick up by calling our customer care number or email us at email@example.com OR +91 7574915544 ( A-15/4, Beside Saibaba Temple, Rd No 8, Udhna Udhyog Nagar, Udhna, Surat, Gujarat 394210)
- Reverse Shipping costs are non-refundable, INR. 50 per product will be deducted from your refund amount
For Example, if your order includes 2 products, the total reverse shipping fee would be INR 100 (INR 50 + INR 50 )
- Shipping Charges are non-refundable
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-12 banking days.
- If the payment method is cash on delivery (COD), then the order amount you paid will be credited through NEFT to your bank.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, please do a check with your bank or credit card provider regarding the status. This will help us in processing the same from our end in case of a delay.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
- To cancel your order, please e-mail us at email@example.com or call us on +91 7574915544. You can only cancel the order before the order has been dispatched.